Structure & Process

You are overwhelmed or frustrated and just want to be able to do something to fix it!!!

Are you frustrated with how your business operates?

You may be tired of firefighting or frustrated that your staff keep making mistakes. You may have spreadsheets coming out of all areas and trying to get a handle on what is working or not, is not easy. You need to take a step back and have a proper review of your business, make tweaks, and really get set to allow you to move forward.

We have a proven framework

Using the proven OPUS framework, we work through your business with you to identify the areas of your business that you can evolve. Big changes rarely work and so it is identifying the real key changes your business needs to make. We start by looking at the key interactions of your business:

Pre- Sales Customer Journey- map the journey, look at the communication and look for where we can make this better for you and your customers.
Post- Sale Customer Journey- how does the customer move through your business, what do they feel, how can you improve it and how can you make them enjoy the experience.
Internal Process Mapping of your entire business, this will clearly identify issues, inefficiencies, bottlenecks, and other operational issues.

Outcomes

Real clear sense of direction and focus both for you and any of your team.
Deep dive into the Pre-Sales Process, customer journeys and internal processes that make the business work. Getting them out of people’s heads onto paper and reviewing.
Identify where the inefficiencies are, where are the bottlenecks, what is not working.
Work to put an ideal state together, how do YOU want the business to work, what do your customer want.
Identify areas where change is needed, it is Systems, People, Process, or anything else
Work with you to scope, plan and prioritise any changes you want to make
Keep you accountable!

How can we support you?

Digital courses

Coming soon!

Online business coaching

A blend of one to one and group coaching to get your business growing.

Operational consultancy

Using the OPUS framework to assess and then make changes to get your business efficient, structured and ready for growth.